Money-back guarantee
Money-back guarantee
Our products are supplied with a simple and genuine satisfaction or your money back-guarantee. Only one product per household will be refunded following its return under the Sweat Guard® money back guarantee. This does not affect your statutory rights.
Returns
Are accepted at our customer service address within 14 days of delivery (100 days for Iontophoresis Machines). To start a return, contact us at info@sweatguard.co.uk
If your return is accepted, we’ll send you instructions on how and where to send your package. The cost of the return is at your expense.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt. Please contact us within 48hrs of delivery if the item is defective, damaged or you receive the wrong item, so that we can evaluate the issue and rectify it.
For your own security when returning a product, please use a "signed-for" delivery service which covers you for the value of the goods. The cost of the return is at your expense.
Goods are your responsibility until accepted at our premises.
Refunds
The refundable amount is for the product and not for any delivery or service charges. Iontophoresis Machines must be returned with all parts, including the white foam inserts within the original carrying case.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If over 15 business days have passed since we’ve approved your return, please contact us at info@sweatguard.co.uk.
